Planning is essential for the continuity and recovery of business in the aftermath of any disruption or a disaster. A disaster is defined as a "sudden or great misfortune" or simply "any unfortunate event" whose timing is unexpected and whose consequences are seriously destructive. This definition identifies an event that includes three elements viz. suddenness, unexpectedness, significant destruction and/or adverse consequences. Disasters occur with unnerving frequency; their adverse consequences increase for those who do not prepare for predictable contingencies.

A well-designed business continuity plan can help protect and recover all our business information and processes including people, records and facilities. We aim to ensure continuity of critical business and services to customers who depend on it. Natural disasters, wars, riots, strikes, fires, system failures, infrastructure breakdown etc. may affect the working of company facilities without warning. In order to ensure a level of readiness, we have put together this business continuity management framework, which shall be applicable to all its key functions, projects and systems.